cardtime Privacy Policy – Your Data, Handled with Care

When you register on cardtime, we collect the personal details you provide during sign-up, including your name, date of birth, email address, and mobile number. We also collect account activity data such as login timestamps, game history, deposit and withdrawal records, and device information used to access the platform. This information is necessary to verify your identity, process your transactions, and keep your account secure at all times. If you contact our support team, we may also retain records of that correspondence to help resolve any future queries more efficiently. We collect only what is genuinely needed to operate the platform and deliver a smooth, safe experience for every Filipino player. No unnecessary data is gathered, and we do not request sensitive government identification unless required for account verification under applicable regulations.

The personal data collected by cardtime is used primarily to operate and maintain your player account, process deposits and withdrawals in Philippine pesos, and ensure the platform functions correctly on your device. We use your contact details to send important account notifications such as transaction confirmations, security alerts, and updates to our terms or policies. Your activity data helps us detect unusual behaviour, prevent fraud, and protect the integrity of the platform for all registered players in the Philippines. We may also use aggregated, anonymised data to improve our services, optimise the mobile experience, and understand how players interact with different sections of the platform. We do not use your personal information to make automated decisions that would significantly affect your account without human review. Any promotional communications we send are based on your preferences, and you may opt out at any time by contacting [email protected].

cardtime does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes under any circumstances. We may share limited data with trusted service providers who assist in operating the platform — such as payment processors and identity verification partners — but only to the extent necessary to perform those specific functions. All third-party partners are required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the service they provide to us. In certain circumstances, we may be required by law or regulatory authority to disclose personal information, and we will comply with such obligations while notifying you where legally permitted to do so. We do not transfer your data outside of the Philippines without ensuring appropriate safeguards are in place. Any disclosure beyond what is described here will only occur with your explicit prior consent.

We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the cardtime platform is encrypted using secure protocols, ensuring that your login credentials and financial details are protected during every session. Access to personal data within our organisation is strictly limited to personnel who require it to perform their job functions, and all staff are trained on data handling responsibilities. We conduct regular security reviews and updates to our systems to address emerging threats and maintain a high standard of protection for all player accounts. In the unlikely event of a data breach that affects your personal information, we will notify you promptly and take immediate steps to contain and remediate the issue. You can also help protect your account by using a strong, unique password and never sharing your login details with anyone else.

As a registered player on cardtime, you have the right to access the personal data we hold about you and to request a copy of that information at any time. You may also request corrections to any inaccurate or outdated information in your account, and we will process such requests promptly. If you wish to have your personal data deleted, you may submit a request to [email protected], subject to any legal or regulatory obligations that require us to retain certain records. You have the right to withdraw your consent to data processing at any time, though this may affect your ability to continue using the platform. You may also request that we restrict the processing of your data in certain circumstances, such as while a dispute is being resolved. All data rights requests will be acknowledged within a reasonable timeframe, and we are committed to handling them fairly and transparently in line with applicable Philippine data protection standards.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal, regulatory, and operational requirements. Transaction records and account history may be kept for a minimum period as required by applicable financial regulations in the Philippines, even after an account has been closed. Data that is no longer required for any legitimate purpose is securely deleted or anonymised in accordance with our internal data management procedures. If you request account closure, we will begin the process of removing your personal data from active systems while retaining only what is legally required. We do not keep your data longer than necessary, and we review our retention practices regularly to ensure they remain appropriate. For specific questions about how long particular types of data are retained, you may contact us at [email protected].

This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered players via email or through a prominent notice on the platform before the changes take effect. The date of the most recent revision will always be displayed at the bottom of this page so you can easily identify when the policy was last updated. Continued use of the cardtime platform after any changes have been published constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how your data is being handled. If you have any concerns about changes to this policy, please contact us at [email protected] before continuing to use the platform.